Italian Version

POSTAGE & PACKING:
A purchase order will be raised showing the items requested and quantities involved. This does not constitute a transaction. The purchase order will be e-mailed to the supplier where availability and postage and packing costs will be calculated. The Customer is then notified by e-mail showing all order cost, postage and packing costs and links for order confirmation and payment instructions.

3. Product Information
Images of products represent the actual product being sold. Product technical specifications and descriptions are maintained by Pietranticaweb.it and reflect the actual details of products being sold.

4. Pricing
Prices on the site are shown in EURO (€) and inclusive of VAT but do not include postage and packing costs. Postage and packing costs are supplemental.
Pietranticaweb.it reserves the right to alter prices at any time however the price shown on the site at the time of order will be the effective price charged

5.Availability
Customer orders will be satisfied up to the limit of product availability.
If the product ordered is not immediately available Pietranticaweb.it will contact the Customer by e-mail or telephone within 30 days of the order date to notify new delivery times.
In cases where part of an order is not immediately available, Pietranticaweb.it will contact the Customer and agree to immediately send the available products charging only the costs associated with those products.
Product availability indicated on the site does not form part of any binding contract.

6. Delivery
Products purchased on the site can be delivered worldwide. Delivery will be made to the address indicated at the time of the order.
Delivery time is indicative only and subject to change. Customers are reminded that couriers operate only during normal working days.

Pietranticaweb.it cannot be held responsible for the consequences of any delay, loss or damage suffered at the hands of the courier. Where an order fails to arrive in the expected time, Pietranticaweb.it will at the Customer’s request investigate the delay. During this period (approximately 15 days) it will not be possible to reimburse or re-order.

IMPORTANT: Customers have the right, at the time of delivery, to verify that the product is exactly what has been ordered. Where this is not the case, we advise that delivery is not accepted, returning everything to the courier who will in turn arrange for the product to be returned.

An email should be sent by the Customer to Pietranticaweb.it within 48 hours informing that this is the case. Customers should note that Pietranticaweb.it does not accept responsibility for changes to the order following acceptance. NB: The right to refuse delivery however remains in the event of damage or non-working of the product.

What to do at time of delivery:
1. Check to ensure the packaging is not damaged
2. In the event of any damage, write clearly on the dispatch note the reasons for returning the product
3. Also in the event of damage, return the package to the courier
4. Send an e mail to Customer Services describing the damage and stating the Order number.

If the product is to be returned for any other reason the Customer should send it to the following address

PIETRA ANTICA di Nista Carmine
Contrada Pizzelle, 19
82024 Colle Sannita (BN)
ITALIA

The product is to be returned in the original packaging, including all other items associated with delivery. In the event of a defect in the product, and only in this case, the cost of returning the product will be reimbursed by Pietranticaweb.it

Pietranticaweb.it reserves the right to verify Customer details for security reasons which may involve a delay in delivery of up to 24 hours.

Customers are requested to supply the following details in order to ensure Pietranticaweb.it can contact them should there be the need.
- A working e-mail address
- A permanent telephone number

We are aware of the inconvenience this may cause Customers but these measures have been adopted to protect the Customer from eventual fraud and other potential problems associated with the transaction.

7.Secure Payment
All payments made on the Pietranticaweb.it site are validated and controlled.
Credit card payments will only be effected after appropriate authorization has been obtained from the card company. On-line card payments are made through the ‘Secure Socket Layer’ system which allows payment at the moment of verification.
Payment on delivery is made to the courier and this can only be made by cash.

8. Cancellation Rights
The sale of products on the internet is governed by D.Lgs n. 185 del 22/05/1999 which regulates all related commercial activity.

This provides the right to the Customer to return the goods and be reimbursed for all expenses incurred.
This right is exclusively reserved for individual persons (the consumer) only and therefore cannot be exercised by representative bodies.

For returns and reimbursement contact Pietranticaweb.it via email at info@pietranticaweb.it or telephone +39 0824.930141 within 10 working days of having received the goods.

In all cases the cost of shipment are the Customer’s.

The right of return is lost when the returned product has:
- Missing packaging components
- Missing package components
- Damage arising from transport

Pietranticaweb.it will return any products not packaged properly.

Pietranticaweb.it will return any products for which shipping costs have not been paid by the Customer.
 
9. Returning Products
Returned products must be sent to Pietra Antica by courier at the following address:

PIETRA ANTICA di Nista Carmine
Contrada Pizzelle, 19
82024 Colle Sannita
BENEVENTO
ITALIA

10.Warranty and After Sales Service
When returning a faulty product, ensure that a copy of the original invoice or receipt is enclosed.
The warranty does not apply to faults arising from external causes such as impact, lightning etc., from misuse, or use which does not conform with technical requirements.

11. Disputes and Responsibilities
These General Conditions are regulated by Italian law.
Pietranticaweb.it cannot be held liable for problems arising from force majeure, full or partial failure of public or postal services /couriers, flood, fire or war.
Pietranticaweb.it cannot be held responsible for indirect damage, financial loss or other expenses which may arise from making a purchase on the site.
Pietranticaweb.it cannot be held responsible for consequences arising from improper use of products sold on the site.
Pietranticaweb.it is not responsible for reimbursement arising from total incompatibility of the product with other components unless the product specification clearly states the expected compatibility.
Other external websites can be accessed from the Pietranticaweb.it site. Pietranticaweb.it is not responsible for the content or General Conditions applicable to these sites.
Pietranticaweb.it liability will be always be limited to the value of the order.


12. Protection of Personal Data
The information requested from the Customer by Pietranticaweb.it is essential for the processing of an order, preparation of an invoice and associated warranties. The absence of this information will make it impossible to complete the order. Instructions on the site clearly state the obligation to be truthful and precise.

The Customer authorizes Pietranticaweb.it to collect, handle and use the information supplied. These details are subject to data protection laws.
The above is rigorously regulated by legislation contained within D. Lgs. 196/2003 which outlines data protection legislation within Italy.

Customers have the permanent right to access and modify their personal details in accordance with legislation as outlined above.

Pietranticaweb.it is the sole repository of Customer information. Only Pietranticaweb.it has the right to use these contact details for the purposes of various newsletters, offer details and other advertising.